Refund policy

Due to the complexities of biology and genetic differences, Ando may not work for everyone. Therefore, we offer every customer a full refund on their first order up to 1 unit of Ando gummy within 30 days of purchase if they were dissatisfied after using a Ando product or have a complaint. To initiate a return, please email help@andogummy.com with your order number. We will send a return label to the email address associated with the original purchase. Once your returned order is received and processed by our warehouse, a refund will be issued to the original payment method. Please note that refunds may take up to 15 business days to be reflected in your account, depending on your financial institution. Please note: No claim is being made about our products, but rather a warranty that you can get your money back if you are dissatisfied with one or more of the products you ordered, as long as you let us know via email prior to the end of the 30 day refund window. Refunds will not be given to repeat or recurring customers. If you receive damaged product(s), email us at help@andogummy.com within 30 days and we will replace damaged items. When buying a unit, only the price of the unit(s) will be refunded, no shipping or additional units will be refunded. Items must be returned in their original condition and packaging. Ando Gummy reserves the right to refuse a refund if the product is not returned in accordance with our return policy.